Oh no, we're so sorry that you got charged when you shouldn't have. Let's get that taken care of. Just follow a few quick steps to get that refunded:
Apple (App Store or iTunes) purchase
If you have any trouble, just reach out to us by tapping Menu > Settings > Have a Question? and we'll be happy to take care of this.
Android (Google Play* or Credit Card) purchase
Please reach out to our team through the app by tapping Menu > Settings > Have a Question? and we look into that for you.
*If you started a free trial through Google Play, you may see a pending charge on your bank account near the end of your trial. As long as your subscription is cancelled before the end of the trial period, that pre-authorized charge will be removed.
If you're experiencing an issue, we recommend contacting Google Play directly.
To note, Google refers to this as an authorization that needs to be cancelled rather than as a refund.
Have more questions? You can talk to us through the app. Tap on Menu > Settings > Have a Question? :)