We apologize for any issues purchasing your subscription. Because the purchase process is managed by Apple and Google Play, we recommend trying their troubleshooting steps first. 

Click here for Apple

Click here for Google Play

If these suggestions and Apple or Google Play support cannot solve the issue, please email us by going to "Send Us Feedback" in the settings menu of the app or writing to support@joytunes.com. 

Note: Apple and Google Play do not support purchases in every country. These are the countries that Apple supports and these are the countries Google Play supports.

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