We're so sorry if you've experienced any payment issues, here is what you can do:
If you're making a credit/debit card purchase...
Please send us a message through the app and we'll offer you another payment method (Tap Menu > Settings > Contact Support)
If you're making an App Store (iOS) or Google Play (Android) purchase...
Payments are fulfilled by Apple and Google Play, so we recommend trying their troubleshooting steps first:
Have more questions? You can talk to us through the app. Tap on Menu > Settings > Send Us Feedback / Contact Support