If you open the app and your progress isn't showing up, don't worry, we're here to help. Your Simply Piano progress is saved to an account, usually through your email address. Note that we use the email address you register in the app and not your Apple ID or Google Play email. Here are some steps to recover your progress:

iOS users:
Go in the app to Menu > Settings > Restore Purchases. This will look for the account that was originally used and help you log into that account.

If you realize that the account you get logged into is the wrong email address, you can edit that by going to Menu > Settings > My Account and pressing the green pencil. If you have any trouble, you can reach out to us by pressing Send us Feedback in the app menu.

Android users:
Please reach out to us through the app by tapping on Menu > Settings > Contact Support. If you can have your email and either your receipt number or GPA number ready, we'll use these to help locate your progress.

Then select I have a problem and need help > It's a technical problem > The app doesn't identify me as a subscriber. Our support team will help you reconnect to your progress in no time.

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