We're so sorry to see you go! If you've been experiencing a problem with the app, we'd be happy to look into it and help troubleshoot. Please reach out to us directly from the app and let us know what the issue is (tap Menu > Settings > Contact Support).

If you'd still like a refund, here are the steps according to how you purchased:

iOS (App Store or iTunes) purchase

Payments made through the App Store or iTunes are fully managed by Apple and we sadly don't have access to their subscriptions platform.

You can get in touch directly with Apple Customer Support to request a refund or fill out their online refund request form.


Android (Google Play or Credit Card) purchase

Payments made through the Google Play Store or by credit/debit card are eligible for a full refund within 30 days of purchase.

If you're not satisfied with your Simply Piano experience, please reach out to our team through the app and we can check your eligibility for a refund.

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Have more questions? You can talk to us through the app. Tap on Menu > Settings > Send Us Feedback / Contact Support

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