iOS (App Store/iTunes) purchase
Payments made through the App Store/iTunes are subject to Apple’s refund and cancellation policy, as we don’t have access to their payment processing system. You can get in touch with Apple Customer Support for more information about their terms and conditions or complete their refund request process outlined here.
Android (Google Play or Credit Card) purchase
Payments made through the Google Play Store or by credit/debit card are eligible for a full refund within 30 days of purchase. If you're not satisfied with your Simply Piano experience, please reach out to our support team through the app and they'll check your eligibility for a refund (Tap Menu > Settings > Contact Support).
Have more questions? You can talk to us through the app. Tap on Menu > Settings > Send Us Feedback / Contact Support