Your subscription is registered through the App Store or Google Play. This then connects to an account, usually via the email address you enter, in Simply Piano. Sometimes, there is a problem connecting between these two or a change in these accounts results in your account not registering the subscription. A few quick steps can solve this.
- Make sure your device is logged onto the same Apple ID or Google Play account that purchased the subscription.
- Open Simply Piano and tap the Menu.
- If you have an iOS device, tap Settings (skip this step if you have an Android device).
- Scroll down to and tap on Restore Purchases.
Need further help? Please email us by going to "Send Us Feedback" in the settings menu of the app or writing to firstname.lastname@example.org.