Subscriptions are managed by Apple and Google Play and are set to auto-renew at the end of the term in order to prevent an interruption in your learning.
If you would like to cancel auto-renewal, you can do so following these directions:
For App Store Purchases:
- Launch the Settings app on your iPhone or iPad.
- Tap on your name and then iTunes & App Store.
- Choose View Apple ID from the popup menu.
- Enter your password when prompted and tap on OK.
- Tap on Subscriptions and then choose Simply Piano.
- Tap on "Cancel Subscription".
For Direct Credit Card Purchases:
- Please email us by pressing "Send us Feedback" in the app menu or email support@joytunes.com with your request to cancel. Make sure to include the email that's registered in the app under Menu > My Account if that's not the email you're writing to us from.
For Google Play Purchases:
- Open the Google Play Store on your Android device.
- Make sure you’re signed in to the correct Google Account.
- Tap Menu and then Subscriptions.
- Select Simply Piano.
- Tap Cancel subscription.
- Follow the instructions.
Please note that uninstalling the app does not cancel your subscription.
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Need further help? Please email us by going to "Send Us Feedback" in the settings menu of the app or writing to support@joytunes.com.